Privacy Policy

R and S International Ltd, ("R&S" or referred to herein as "us", "our" or "we"), a corporation organized and existing in Hong Kong, and principal place of business at Unit no. 1, 9/F, Wah Shing Centre, 11 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong. takes the privacy of its customers seriously and has established its Privacy Notice in respect of the confidence its clientele places in it.

 

This Privacy Notice describes the personal information we collect from our customers through the R&S client relations center, online, over the telephone and in our boutiques.

 

Personal Information Collection

In order to place an order through the website, you will be required to register and create an online account. During this process, you will be required to provide valid and up-to-date personal information, including but not limited to your real name, date of birth, phone number and e-mail address, as well as other personal information as applicable, such as shipping address, billing address and payment details (collectively "Personal Information").

Should you contact the client relations center by telephone, you may also be required to provide such Personal Information. Additionally, if you complete a customer card in one of our boutiques, the Personal Information you provide shall be used as described in this Privacy Notice.

R&S takes the protection of your Personal Information very seriously and therefore additional information may be collected by R&S or its third party providers for security and anti-fraud purposes (see further information below).

Any Personal Information you make available to R&S is done so voluntarily, with your knowledge and consent when ordering creations or registering for services from R&S. We will request from you information that is mandatory (required by us to fulfill your order and meet our legal obligations) and

non-mandatory (which you can give to us if you chose); if you choose not to provide the mandatory information requested then R&S may not be able to respond to your request or activate your option choices.

 

Cookies and related tracking technologies

We use technology such as "cookies" on our website to store your user ID and password, track selections and purchases, and enhance your shopping experience. Cookies are pieces of electronic information stored on your computer. You may disable cookies through the settings in your web browser, but if you do so, some parts of our website may not function properly. We may automatically track and collect information about your IP address, domain service, the type of computer and web browser you are using and the pages you visit (including by using web beacon and other equivalent technology). We collect this information so that we can administer and improve our system. We may share this aggregate information with advertisers, sponsors or other businesses.


Use of Personal Information

R&S will use your Personal Information:

to process your order and complete the transaction;

to send you information on our creations, promotions and events which may be of interest to you;

for marketing research purposes relating to R&S 's business and satisfaction surveys;

to customize, analyse and improve our products, services, technologies, communications, and relationship with you;

to prevent fraud and other prohibited or illegal activities;

to enforce our Conditions of Sale or Privacy Notice with you;

to protect the security or integrity of our website including your Personal Information, our business, or our products or services; and

to provide you with other services you may have requested (e.g. Repair Order Tracking).

 

Access to Personal Information

Except where stated otherwise, R&S will not share your Personal Information with any unaffiliated third party without your prior consent or unless required to do by law or legal process.

If R&S or substantially all of its assets are acquired as a result of an acquisition, merger, sale, reorganisation or liquidation, your Personal Information may be one of the transferred assets.

Personal Information collected will be stored and processed in R&S maintain facilities.

 

Telephone Calls

All telephone calls to the Client Relations Center will be recorded for training and security reasons and retained for a period determined by R&S.

 

Security

R&S is committed to protecting the security of your Personal Information. We will employ all reasonable technical and commercial measures to ensure that your Personal Information is held and used securely.


Note to minors and children

No part of this site is directed to children under age 13 and we will not knowingly collect personal information from any child under age 13. To register or place an order through the Client Relations Center, you must have reached the age of majority (which in most states is 18 years old) and have legal capacity to enter into a contract. If you are under the age of majority or cannot lawfully enter into a contract, you must advise your parent or legal guardian to review this Privacy Notice and our Conditions of Sale before you register or place an order. Should we discover or be informed that a child has registered his/her or another child's Personal Information, we will delete such information from our records.


Note to parents and legal guardians

R&S will not intentionally collect Personal Information from persons lacking legal capacity to act. If you, as a parent or legal guardian are concerned that the person you are responsible for has registered for one of our services, wish to cancel his registration and have all details deleted, please contact us by providing official documents establishing parental or guardian status.

 

Your Rights

If you request disclosure, correction, deletion or that R&S stop using your Personal Information, R&S will deal with such requests in accordance with applicable laws and regulations. The deletion of your Personal Information or a request for R&S to stop using it will result in the cancellation of your registration.

 

For any request concerning Personal Information and/or cancellation of registration to any services provided through Our Client Relations Center:

Telephone: +852 2367-2993

Or write to: R and S International Ltd C/O Unit no. 1, 9/F, Wah Shing Centre, 11 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong.

 

Changes to this Privacy Notice

may change this Privacy Notice if required and the updated version will appear in this section.