Shipping Policy

Delivery Details

We do our best to get your order to you as quickly as possible. Please read below for information on delivery time, cost, partners and options that we have available:

 

Economy:
Arrives within 7-10 business days of shipping.


< 1 kg1- 2 kg> 2 kg
Global$33.00$52.00$65.00
APAC$26.00$46.00$59.00

Hong Kong, Macau, China, Japan

$5.00$8.00$10.00


Business:
Arrives within 3-5 business days of shipping.


< 1 kg1- 2 kg> 2 kg
Global$52.00$78.00$104.00
APAC$33.00$52.00$65.00  
Hong Kong, Macau, China, Japan$8.00$13.00$16.00

2-Business Day:
Arrives within 2 business days if placed by 1 PM UTC+08:00.
Carrier: UPS


< 1 kg1- 2 kg> 2 kg
Global$85.00$130.00$195.00
APAC$52.00$98.00$130.00
Hong Kong, Macau, China, Japan$20.00$33.00$39.00


Free Shipping:
Arrives within 7-10 business days of shipping.
Offer applies to orders over $130.00 only.

 

Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.

 

We cannot change your order (product, size, colour, address) once it has been shipped.

 

Track your order

You can always track your order(s) anytime/24 hours per day via My Account.

 

As soon as your order is dispatched from our warehouse we send you an email that will include a tracking number for your order with a link to track the package whenever you want to check on its progress.

 

Should you need any assistance, please do not hesitate to contact us.

 

Damages

Every order that we send from our warehouse is carefully inspected.

 

Should you receive a damaged parcel, we kindly ask you to contact us as soon as possible.

 

Before accepting your delivery, please inspect the carton and its content for any potential damage that may have occurred during the shipment within 7 business days upon arrival.

 

It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:

- If the damage is minor, please accept the parcel but make a note of the damage to us.

- If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.

 

When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.

 

We will do our best to refund your purchase amount as soon as we receive the returned item.


Your order will be cancelled so that you can place a new order.